One of the major performance problems of Microsoft Dynamics 365 is its slow responsiveness which is especially problematic during the times of peak loads. In some cases, your team will be able to address the problem and in others, you might need the support of Microsoft. Still, you should be aware of what might get wrong with your ERP and how it can be avoided and tackled.
Due to the cloud technology of Microsoft Dynamics 365, you do not have to deal with physical servers and hardware issues. Yet, since the usage of Microsoft Dynamics 365 requires an Internet connection, there is always room for problems with connectivity leading to poor performance. In addition to taking care of your Internet in general, you might also find it useful to switch to Azure ExpressRoute recommended for establishing connections between the data centers of Azure and your company.
Inappropriate Configuration and Issues with Data
Sometimes, the configuration of the ERP functionality is ineffective resulting in performance troubles. Users might not be aware of slowing the system down by overloading it with high-volume processes that are not necessarily needed. Even such a simple setting as an excessive number of alerts related to a particular table can paralyze the tasks associated with it.
Furthermore, the ERP efficiency is closely related to the quality of data it is using. Incomplete or outdated data can interfere negatively with the business processes whereas duplicate and redundant data can decrease the performance of the ERP system.
Microsoft Dynamics 365 Standard
Microsoft Dynamics 365 is constantly updating its products aiming to improve their performance. Unfortunately, delays in optimization affect performance especially related to integration and application. The most common example of such a situation is the poor responsiveness of the system when there are too many users.
If the standard of the ERP system is to blame, you can still solve the problem. First of all, you can adjust your business processes to the performance capacities of the system, for instance, by limiting the amount of data required for task completion to a necessary minimum.
The companies that cannot meet their needs with this strategy can extend existing standards of Microsoft Dynamics 365 with new elements or reduce the number of redundant elements.
In theory, the standard functionality of Microsoft Dynamics 365 cannot be changed, although, in practice, it is possible to rebuild some of the elements from scratch to bypass the software standards.
Performance Testing of your ERP System
As you can see, there are many factors affecting the performance of Microsoft Dynamics 365. While you are responsible for some of them, others are caused by the Microsoft updates. To be more efficient in solving these problems and avoiding issues in the first place, performance testing should be on both your task list for going live and the regular system maintenance schedule.
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